Refund and Return Policy

Return & Refund Policy

We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

Eligibility for Returns

To qualify for a return, items must be:

  • In the same condition as received

  • Unworn and unused

  • With all original tags and packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please email us at support@lenora-shop.com.
You will receive a link to our return portal, where you can download a prepaid return shipping label and follow the simple steps to send your item back.
Note: Customers are not responsible for return shipping costs.

Please do not send any items back without first submitting a return request, as they will not be accepted.

For any questions, feel free to reach out to us anytime at support@lenora-shop.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-returnable Items

Some items are not eligible for return

If you're unsure whether your item qualifies, contact us for clarification.

Exchanges

Need a different item? The fastest way is to return your current item and place a new order once your return is approved.

EU Customers – 14-Day Cooling-Off Period

If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days, no explanation required.

Items must still meet the return conditions: unused, with tags and original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may require additional time to process the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at support@lenora-shop.com.

Return Address

Lenora-shop 
2-20 Chalmers St
Edinburgh, EH3 9ES
United Kingdom